Return Policy
International Return Policy

We understand that buying art is an important investment and are committed to ensuring your satisfaction with your Chinese painting purchase. If you need to return an item, please follow these guidelines:

General Art Return Policy

● Return Period: You may request a return or exchange within 60 days of receiving the item.

● Return conditions: Items must be in their original condition, unused and unaltered.

Return Procedure

1. Contact Customer Service: Contact Customer Service through our website or email our customer service email address with a detailed description of your return request, including basic order information such as date of purchase, photo of the painting and amount paid.

2. Get Return Authorization: Our customer service team will contact you within 48 hours to confirm the return details, such as the return address.

3. Package the item: Please use the original packaging or equivalent protective packaging to ensure the item is safe during transportation.

4. Ship the item back: Ship the item back to the return address provided by us and include the return authorization number in the package.

5. Refund Processing: Once we receive and confirm the item is eligible for return, we will process the refund or exchange within 2 business days.

Attention

● Return shipping costs are usually borne by the buyer, unless the item has a quality problem or was shipped in error.

● Please use a traceable courier service and keep the tracking number.

● Refunds will be credited back to the original payment account.

● Items lost or damaged during the return process are at the buyer's risk until the item reaches our return address.

Custom Painting Return Policy

Oriental Art Gallery prides itself on providing personalized and customized service to ensure that each Chinese painting or oil painting meets your unique needs. We understand that choosing a customized piece is an important decision and are committed to providing you with the highest quality work.

● Payment and Creation: Customized artwork requires prepayment to ensure that the artist can begin work immediately.

● Confirmation & Feedback: As soon as the artist completes the custom painting, your personal consultant will send photos of the artwork for your confirmation. Our goal is to ensure that you are completely satisfied with your artwork.

● Modifications & Redos: If you have any feedback on the artwork, your personal consultant will communicate with the artist to make any necessary modifications or even redos until you are completely satisfied.

● Final Confirmation: If you are satisfied with the redone artwork, we will arrange for delivery. Once you have confirmed your satisfaction and received the painting, we will not accept any return requests.

● Money Back Guarantee: If you are still not satisfied with the artwork after the artist has redone it, we promise a full refund within one day.

We understand that customized artwork can involve multiple communications and revisions and are committed to supporting you throughout the process. Our goal is to make sure you are happy with the final product.

If you have any questions or need further assistance, please feel free to contact our customer service team. We are committed to providing you with the best possible customer experience and ensuring that the process of purchasing your custom painting is smooth and hassle-free.

Reasons why custom paintings are non-refundable

● Personalization needs: custom artwork is made to meet your specific needs, which means the artwork is unique to you and not suitable for other buyers, limiting its resale ability.

● Artistic process: The creation of calligraphy and paintings involves an investment of time, energy and resources. Once an artist has completed their work, returning it will mean that they cannot be reasonably compensated for their efforts and investment.

We are committed to providing you with the best possible customer experience. If you have any questions, please feel free to contact our customer service team.