Shipping Guide
Oriental-art.net ofers free global express delivery service for all products ordered online. Please find below the details of Oriental-art.nets product delivery.
Global Free Shipping
All paintings available for purchase online at Oriental-ar.net can be delivered for free to destinations around the world by air express. Wecollaborate with multiple reputable shipping companies to provide you with free delivery services, and all orders can be shipped to a singleaddress worldwide.
Shipping Methods
We work with several wel-known global shipping companies to serve our customers to every destination, including DHL, EMS, FedEx, Dpexand more. We select the best shipping method based on the package size and destination. After the paintings are completed and packagedthey will be arranged for delivery within half an hour to 12 hours. lf your order is customized, it will require an additional 2-3 days.
| Country |
Mounted Chosen |
Processing Time |
Transit Time |
Total Time |
| SG, MY, PH,TL and other Asia countries |
Unmounted |
0 Day |
1-3 Days |
1-3 Days |
| Mounted |
1-2 Day |
1-3 Days |
2-5 Days |
| USA, UK, AU, Canada and other countries outside Asia |
Unmounted |
0 Day |
3-7 Days |
3-7 Days |
| Mounted |
1-2 Day |
3-7 Days |
4-9 Days |
I.Online Payment Methods
PayPal: lf you have a PayPal account, you can easily make your payment through this trusted and secure platform.Debit/Credit Card via PayPal: Don't have a PayPal account? No problem! You can still use your debit or credit card for payment via PayPal'user-friendly interface.
ll. Offline Payment Method for Large Orders
Wire Transfer: For larger orders and added convenience, we ofer the option of wire transfer, Simply let us know your preference, and wewill promptly provide you with the necessary bank account details at HSBC for a seamless transaction. We are committed toaccommodating your payment preferences to ensure a smooth and efficient process.
* You willget a 4.5% discount automaticially if you choose to pay by wire transfer. PayPal charges about 4.5% for each transaction and we would like to save this fee for you.
About Shopping
How to place an order?
Purchasing Chinese paintings online has never been easier. Simply click 'Add to Cart' to put the artwork you wish to purchase into your shopping cart. To view the items in your cart, click 'View Cart' When you are ready to complete your order, click 'Checkout' and follow the simple instructions to complete your order and select your payment method. If you have any questions, please feel free to call { phone } or email us at info { email } to contact our customer service team. We are happy to answer any questions you may have.
Can I remove an item from my shopping cart?
After adding an item to your cart, you can click 'View Cart', check the 'Remove' box for the item you wish to remove, and then click 'Update' to take it out again.",
What payment methods do you accept?
We accept PayPal, credit cards, and bank transfers.
Is it safe to order online?
Yes, it is as safe to use your credit card on our website as it is to use it at a restaurant or store near you. We use the latest online security measures, including data encryption and server authentication, to ensure your transaction is secure. We are a legally registered and government-regulated company with over a decade of business operations.
How will my items be packaged?
We handle every order with care, packaging each item in a beautiful gift box at no additional cost. We include an official appraisal certificate with every order. If your package arrives damaged, please contact our customer service.
Do you offer corporate or wholesale discounts?
Yes, we do offer discounts to qualified wholesale and corporate customers. Please contact our customer service to learn more about our corporate account services.
about Shipping and Returns
How will my package be shipped?
We offer free shipping for unframed, silk brocade, and scroll-mounted orders through EMS Express, DHL, UPS, or other carriers. There may be additional shipping costs for paintings with wooden frames. If you have further questions about our shipping services, please contact our customer service.
When will my order be shipped?
We usually ship orders within half an hour to two days after receiving payment. If you choose silk brocade mounting, hanging scroll, or framing with a wooden frame, we will need an additional 2 to 6 days for mounting or framing before shipping. Additionally, custom paintings require a few days for the artist to create the painting.",
How is my order packaged?
We package your order in a beautiful gift box for free and then carefully pack it for shipping, taking all precautions to ensure your order is transported safely and smoothly.
Will I be charged customs duties and taxes?
No, you will not be charged any customs duties or taxes.
Is my package insured?
Yes, your package is guaranteed by OrientArt. If you are not satisfied with your order upon receipt, we will provide a full refund. Additionally, if your order is lost during shipping or arrives damaged, please contact us.
How will I know my item has been shipped?
When we ship your order, we will send you an email confirming the shipping time and including a link to the carrier's tracking page. There, you can track the location of your package in real-time. If for some reason you do not receive a confirmation email or have other questions, please contact our customer service.
What if l haven't received my order but it shows as shipped?
Shipping times vary depending on your location. EMS postal express typically takes an average of five working days to be delivered. If you still have not received your package after five working days or have other questions about your order, please contact us.
When will my order arrive?
This depends on where you live. While our EMS postal express service typically delivers within 5-10 working days, it may take longer for some rural or remote areas. If you have specific questions about your order, please contact us.
What is your return policy?
Our goal is to ensure every customer's satisfaction. If for any reason you are not satisfied with your order, you can return it within 60 days for a full refund or a free exchange — whichever you prefer. When you return your order to us, you will be responsible for the shipping costs. If you wish to return an item, please pack your order in the original gift box and include the completed return instruction form. Please specify the reason for the return and whether you would like a refund or an exchange. We strongly recommend using a traceable method when returning items.
Frequently Asked Questions about Customer Service
When will you respond after I send an inquiry?
We will respond within half an hour to a full day after receiving your email.
What if I am concerned about your authenticity?
No problem! We are a registered, legitimate, and trustworthy company that has been in business for over a decade. We are regulated by the government to ensure that we only use the most reasonable business practices and provide the highest quality products. We guarantee quality and provide an authenticity certificate for every painting we ship — if you don't love our paintings as much as we do, you can return them within 60 days for a full refund.
What if I am confused about all the choices of Chinese paintings?
Just contact us — we can answer all your questions about Chinese paintings. We can help you decide which painting is right for you, and if you can't find any painting in our catalog, we will help you create your own custom painting.
Do your products come with any warranties or certificates?
Absolutely. We 100% guarantee the safety of our products — that's why every item you order from OrientArt comes with its own appraisal certificate to ensure its authenticity and value. We may offer 'discount' Chinese paintings, but we never skimp on quality.
Do you have any special offers or promotions?
Yes — every order you place with us comes with valuable coupons for discounts on your next purchase.
